Before contacting us, please review the following:

If your order status shows IN TRANSIT, it means it's on the way. Even if the status doesn't update for a few days, rest assured it's moving through the network.

Orders cannot be canceled once shipped. If you've changed your mind, please wait for delivery and initiate a return.

Didn’t receive an email? Check your spam or junk folder — confirmation and tracking emails are sent automatically.

If you need to cancel or modify an order, email us within 12 HOURS of purchase. We’ll do our best to accommodate.

Contact Information:

Email: hello@goldstarpoolstore.com

Opening Hours: Monday to Friday, 9 AM – 6 PM (AEST)